Order Information and Store Policies

Online Stock

Our online store selection is growing all the time.  If you don’t see what you are looking for, we probably have it in store but have not had a chance to post it online.  Please feel free to contact us using our contact form to let us know what you are looking for and we will get back to you with availability and pricing. Prices and stock available are subject to change without notice.  In the unlikely event that your order contains an out of stock item you will receive a substitute selected by our personal shopper as a close (or better) alternative to your original choice. We’ll note any substitutions on your paperwork.

*Heads up: Outlook and Hotmail users have reported that they are not receiving an order confirmation email. If you have any concerns please contact us at 250-563-7424.

Privacy is Assured

When you shop with Shagg, we guarantee secure online shopping along with assured privacy. In addition we also provide discreet shipping and discreet credit card billing. When you order from our store, the business name “SREC INC” will appear on your statement.

Return Policy

Due to the nature of our products and to ensure the health and safety of our customers, we do not accept returns and there are no exchanges. Most products do include a manufacturer’s warranty. Please take the time to fill these out upon receiving your order. We guarantee that the products have never left the store and have all been tested with batteries and cleaned with anti-microbial cleaner before they are shipped.

Shipping Information

All our packages are shipped in plain boxes to ensure discretion and marked only with our return address for your privacy. Shipping costs will be added to the price of the product in the shopping cart and they are calculated based on the size and weight of the item ordered and the method of shipment chosen. At this time we only accept online orders for shipping/delivery in Canada.  You will be charged the taxes that are appropriate for your province when you order.

Order Processing

All online orders are processed Monday through Friday 10 am to 6 pm. Any orders received after 6 pm Pacific Standard Time will be treated as received the next business day.